Last Updated: 23-May-2025
Business users may cancel an order at no charge if the cancellation request is made before a delivery partner accepts the order.
If the order is cancelled after a delivery partner has accepted but before pickup, a cancellation fee of up to 10% of the order value may be deducted to cover administrative and operational costs.
Orders cannot be cancelled once the delivery partner has picked up the order. No refunds will be issued for completed deliveries.
Delivery partners may cancel an accepted order only in case of emergencies or unavoidable circumstances. Repeated cancellations may result in suspension or termination from the platform.
If the platform cancels an order due to unavailability of delivery partners, technical issues, or other operational reasons, a full refund will be initiated to the business user.
Refunds are only processed for orders cancelled before pickup or if the platform is unable to fulfill the order.
The refundable amount will be the order value minus any applicable cancellation fees.
All eligible refunds will be processed within 5–7 business days to the original payment method.
No refunds will be provided for orders cancelled after pickup or for successfully completed deliveries.
The platform deducts a commission (5–10%) from each order before transferring the payment to the delivery partner. This commission is non-refundable once the delivery is completed.
To request a cancellation or refund, please contact our support team at:
This policy may be updated from time to time. Please review this page regularly for the latest version.